Support > Forums > OpenBots Server > Using OB Server 1.5.0 for On-Premises Agent connection

Using OB Server 1.5.0 for On-Premises Agent connection

Nathan Barchie

  • Reporter
  • Calender Icon January 31,2022 at 5:43 PM

Hey, so is it still possible to use OB server 1.5.0 and create credentials and connect agents to it? I've followed all the guides to set it up, but when I try to connect my agent I get this error:

Exception when calling AuthApi.RefreshToken: Error calling GetAuthToken: Unable to connect to the remote server

What am I missing here?

This forum has 36 topics, 136 replies, and was last updated 29 days ago by Rajeena Mashnampat

Ahsan Butt

  • Participant
  • Calender Icon April 25,2022 at 7:13 PM

test reply

Nathan Barchie

  • Participant
  • Calender Icon February 24,2022 at 9:27 PM

Okay I will try the troubleshooting steps. I am using version 1.7.0

Poornima Malviya

  • Participant
  • Calender Icon February 04,2022 at 6:32 AM


We have 2 options to deploy Server: Cloud and on-prem. Cloud Server is backwards compatible since Agent v.1.6.0 and On-prem is backwards compatible since v1.7.0. Just want to know which version of agent are you using.

For the above error - Troubleshooting steps are -

  1. Please restart the OpenBotAgent Service - Navigate to Start > Services > OpenBotsSvc - Restart. Try to connect again agent to server.
  2. Configure SSL for HTTPS - Navigate to Start - Search for IIS> Sites> OpenBots Server HTTP> Bindings> Site Bindings Window > Click on add > Choose type as HTTPS > Host � Give your PC name from agent > attach the SSL Certificate and port � 443 and click ok and now you will able to connect to server using agent and run automation. In case you do not have SSL certificate - Please follow the below link -

Please let me know in case of further queries.

Poornima Malviya

  • Participant
  • Calender Icon February 04,2022 at 6:06 AM


I want to confirm from you whether in the agent which option have you selected - Orchestrator - OpenBotsCloudServer or On-premises and also kindly share the URL of OpenBots server as well.

To resolve the above issue - Few options I want to suggest here -

  1. Restart the OpenBots service - Navigate to Home button > Services > OpenBotsSvc > Right click - Restart and then try to connect the Agent to Server.

  2. Other suggestion - Please follow the set up procedure in below links -

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