Hey, so is it still possible to use OB server 1.5.0 and create credentials and connect agents to it? I've followed all the guides to set it up, but when I try to connect my agent I get this error:
Exception when calling AuthApi.RefreshToken: Error calling GetAuthToken: Unable to connect to the remote server
What am I missing here?
This forum has 36 topics, 136 replies, and was last updated 29 days ago by Rajeena Mashnampat
Okay I will try the troubleshooting steps. I am using version 1.7.0
We have 2 options to deploy Server: Cloud and on-prem. Cloud Server is backwards compatible since Agent v.1.6.0 and On-prem is backwards compatible since v1.7.0. Just want to know which version of agent are you using.
For the above error - Troubleshooting steps are -
Please let me know in case of further queries.
I want to confirm from you whether in the agent which option have you selected - Orchestrator - OpenBotsCloudServer or On-premises and also kindly share the URL of OpenBots server as well.
To resolve the above issue - Few options I want to suggest here -
Restart the OpenBots service - Navigate to Home button > Services > OpenBotsSvc > Right click - Restart and then try to connect the Agent to Server.
Other suggestion - Please follow the set up procedure in below links - https://academy.openbots.ai/courses/openbots-architecture-and-configuration/ https://academy.openbots.ai/lessons/connecting-openbots-agent-to-server/
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