Support > Forums > OpenBots Server > Unable to connect Openbots Cloud Server and Agent , 401 error

Unable to connect Openbots Cloud Server and Agent , 401 error

dinesh s

  • Reporter
  • Calender Icon October 21,2021 at 4:03 PM

Hi Openbots Team,

We are unable to connect Openbots Could Server. Getting below error. Exception when calling AuthApi.RefreshToken:Status Code:Unauthorized � Error Message: {�Type�:�https://tools.ietf.org/html/rfc7235#section-3.1″,�title�:�Unauthorized�, �status�:401,�traceid�:�00-b53a7eaXXXXXX-00"} Kindly help us to rectify this above error.

I am trying to connect to Openbots Agent from Openbots Cloud server. Have first created credential vault in server. Then Added the agent where I gave username and Password.

What ever username and password I gave in add agent in server. Same was given in Agent .

I selected Orchestrator Openbots Cloud server. Given the Organization..

Please help me in connecting Agent and Server. I have recently brought Openbots Cloud server. While adding agent details in server at the place of IP address I added the IPv4 address from Commang Prompt �IPCONFIG�, Is this correct way.

This forum has 36 topics, 136 replies, and was last updated 29 days ago by Rajeena Mashnampat

Nataly Alvarado

  • Participant
  • Calender Icon October 21,2021 at 4:13 PM

For your reference, the ip number can be found by using the Agent's Machine Info tool. Here, we provide you all the needed information to stablish an Agent connection, like the Server Generated IP. Also, please note that Agent credentials should be of type Machine Account and can be generated when creating a new Agent by clicking "Generate Account".

Nataly Alvarado

  • Participant
  • Calender Icon October 21,2021 at 4:10 PM

Hi Dinesh,

Thanks for reaching out to us and subscribing to OpenBots Cloud Server. Let's schedule a call to get your Agent properly setup, you can contact me at: nataly.alvarado@openbots.ai

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