Support > Forums > Getting Started > Download issues

Download issues

M V

  • Reporter
  • Calender Icon January 24,2021 at 9:20 PM

Is there any problem with the download server? I am trying to get my filthy hands on the Studio, however I do not seem to be able to get past some 60-70 % of the download for the last couple of days.

This forum has 26 topics, 58 replies, and was last updated 21 days ago by Nataly Alvarado

Mark

  • Participant
  • Calender Icon March 29,2021 at 11:48 AM

Issue seems to be fixed today.

Mark

  • Participant
  • Calender Icon March 28,2021 at 6:54 PM

Facing issues when I try to download 1.4.0. Been trying to download the Studio and Server for the past 6 hours now.

David Hurst

  • Participant
  • Calender Icon March 08,2021 at 10:43 PM

Hi Lakshmi,

Yeah it's still stopping at 56mb. I tried clearing the browser cache as well, to no avail.

I'll send an email shortly.

Thanks for the efforts.

Lakshmi Sukumar

  • Participant
  • Calender Icon March 08,2021 at 7:22 PM

Hi David, The download issue has been sorted out. We had trouble downloading the OpenBots Studio for some users. Could you please try downloading the OpenBots Studio again and see if it is successfully downloaded for you? If it is not, please send me an email at lakshmi.sukumar@openbots.ai and we can work on other alternatives to download the Studio.

Lakshmi Sukumar

  • Participant
  • Calender Icon March 08,2021 at 4:19 PM

Hi David, Thanks for reaching out to us. We had a Hotfix release for Studio and Server last week. Our Dev team is investigating the download issue, why it fails under certain circumstances. We will definitely discuss with our product development team to check the feasibility of providing an alternative source for download when the primary source for download has issues. I will get back to you with an update on the download issue in a while. Thank you for your patience!

David Hurst

  • Participant
  • Calender Icon March 07,2021 at 9:12 AM

I'm having similar issues with v1.3.1 and v1.3.0. The first one stops after 56mb, the second one after 200mb. I've tried two different browsers, in case it was an issue with the browser or cache, but they seem to stop at the same point each time.

It would be useful if you had alternative mirrors to download these files for times when the primary source for downloads are having issues.

I look forward to checking out Openbots though as soon as this is sorted out.

Lakshmi Sukumar

  • Participant
  • Calender Icon January 26,2021 at 4:40 PM

Hi MV, Thanks for reaching out to us. We seem to bump in to this download issue at certain points during the release. We apologize for any inconvenience that might have caused during the download of OpenBots Studio. The OpenBots Studio download should work perfectly now. You can download from here - https://openbots.ai/downloads/

Please try downloading OpenBots Studio now and let us know if you have any questions!

Have a great day !

Lakshmi Sukumar

  • Participant
  • Calender Icon January 26,2021 at 4:32 PM

Hi MV, Thanks for reaching out to us. We seem to bump in to download issue at certain points during release. Apologize for any inconvenience on issues with OpenBots Studio download last week. The OpenBots Studio download should work perfectly now. You can download Studio 1.2.1 from here https://openbots.ai/downloads/

Please let us know if you have any other questions. Have a great day !

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