Support > Forums > OpenBots Studio > Open Bots Agent is not connecting to cloud server

Open Bots Agent is not connecting to cloud server

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  • Calender Icon May 24,2023 at 9:09 PM

Hello,

We are facing an issue since yesterday, Agent is not connecting to cloud server.

2023-05-24 15:05:49.280 -06:00 [INF] Event Name: Connect | Log Message: Attempt to connect to the Server 2023-05-24 15:05:52.756 -06:00 [INF] Event Name: GetStaticInfo | Log Message: An error occurred while getting list of installed software of system.Error Message:Invalid namespace 2023-05-24 15:05:53.474 -06:00 [ERR] Event Name: Connect | Log Message: Error occurred while connecting to the Server; Error Code = ; Error Message = Exception when calling AgentsApi.ConnectAgent: One or more errors occurred. (Error calling Connect with status BadRequest: Unknown Exception. Object reference not set to an instance of an object.) 2023-05-24 15:06:30.532 -06:00 [INF] Event Name: Connect | Log Message: Attempt to connect to the Server 2023-05-24 15:06:34.062 -06:00 [INF] Event Name: GetStaticInfo | Log Message: An error occurred while getting list of installed software of system.Error Message:Invalid namespace 2023-05-24 15:06:34.870 -06:00 [ERR] Event Name: Connect | Log Message: Error occurred while connecting to the Server; Error Code = ; Error Message = Exception when calling AgentsApi.ConnectAgent: One or more errors occurred. (Error calling Connect with status BadRequest: Unknown Exception. Object reference not set to an instance of an object.)

Thanks for your help

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