Support > Forums > OpenBots Studio > Native Browser extension is not responding

Native Browser extension is not responding

SAI NAGA SURYA ADITYA DESINEEDI

  • Reporter
  • Calender Icon December 27,2021 at 1:49 PM

Hi openbot experts,

I am using the Native browser click element command-

Error: Native Browser extension is not responding, please make sure it's installed and enabled. Try restarting the browser engine.

but the extension is already installed and I was able to execute the Native Browser Create Application Edge command before this.

Any suggestions would be helpful

This forum has 314 topics, 681 replies, and was last updated 15 days ago by Support Agent

Lakshmi Sukumar

  • Participant
  • Calender Icon December 27,2021 at 5:40 PM

@SAINAG001,

Please make sure you follow the below steps:

  1. Navigate to �C:\Users%UserName%\AppData\Local\OpenBots Inc\OpenBots Studio\Extensions� in your file explorer
  2. Open �com.openbots.chromeserver.message-manifest.json� file
  3. Check the "path" value, make sure that the path is valid. For example, if the manifest indicates that �path�: �C:\Program Files (x86)\OpenBots Inc\Extensions\NativeServer\OpenBots.NativeServer.exe�, then the OpenBots.NativeServer.exe executable should be present at the indicated path
  4. Modify the path value to match the actual executable location. Save changes
  5. Restart Chrome

Also, make sure that you reference the following guide when setting up the extension for the first time: NativeRecorder_SetupGuide

SAI NAGA SURYA ...

  • Participant
  • Calender Icon December 27,2021 at 5:22 PM

Hi,

It looks exactly the same on my pc too but still, I am facing that error. Even closed all the chrome sessions opened in task manager and tried but no luck

Lakshmi Sukumar

  • Participant
  • Calender Icon December 27,2021 at 5:12 PM

Hello!

Based on the post, you have been able to use the Native Browser extension in the past. If that is the case, then some misconfiguration might have occurred on the reinstallation process. For instance, the folder path where the Native Browser is located and referenced by OpenBots Studio.

Could you please verify that the following path is accessible through your File Explorer: �C:\Users%UserName%\AppData\Local\OpenBots Inc\OpenBots Studio\Extensions� In this path, you should see the manifests available for your installed browser engines. For example, in case of Chrome, you should see the file: �com.openbots.chromeserver.message-manifest.json�

If you do, please open this file in notepad and take notice of the "path" value. For instance, in my case I have the following information:

{ �name�: �com.openbots.chromeserver.message�, �description�: �OpenBots Native Messaging Host for Chrome�, �path�: �C:\Program Files (x86)\OpenBots Inc\Extensions\NativeServer\OpenBots.NativeServer.exe�, �type�: �stdio�, �allowed_origins�: [ �chrome-extension://kkepankimcahnjamnimeijpplgjpmdpp/� ] }

So if I navigate to the indicated path, I should find the "OpenBots.NativeServer.exe"

If the exe isn�t at the indicated path, then the bot will be unable to make the recorder connection. Modify the path in your manifest file to the correct value �C:\Program Files (x86)\OpenBots Inc\Extensions\NativeServer\OpenBots.NativeServer.exe�

Make sure to restart Chrome to make changes effective.

Let me know how it goes!

Karl Chester

  • Participant
  • Calender Icon December 27,2021 at 4:42 PM

I am also seeing this error in v1.7.0 of Studio

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