Support > Forums > OpenBots Studio > Connecting the agent with the server after restarting the computer

Connecting the agent with the server after restarting the computer

Jan Renec

  • Reporter
  • Calender Icon June 28,2021 at 7:05 AM

Hi all,

After computer restart ( Windows 10 Pro, with an active agent connection) I can not connect the agent with the server I get: Error occured while connecting to the server Details : Exception when calling AuthApi.GetAuthTokden: at least one error has occurred

This forum has 314 topics, 681 replies, and was last updated 14 days ago by Support Agent

Jan Renec

  • Participant
  • Calender Icon July 02,2021 at 6:23 AM

Hi Nataly,

More details steps

  • my agent is connected with my Openbot ( proper credentails ). Enhanced security is set.
  • i restart my computer while Openbots Agent is running
  • i can not connect my agent to server after restart
  • i have to use 'clear credentials' function
  • i can connect again

HKCU\Software\Openbots\Agent\Credentials\Password - I can not verify password , it's encrypted

Nataly Alvarado...

  • Participant
  • Calender Icon July 01,2021 at 7:24 PM

Hi Jan,

The error you mention above indicates that the API is having issues validating the Agent information. Please make sure that the Agent information matches the data generated by the agent's Machine Info tool. For instance, if using Enhanced Security, the MAC Address value might have changed if it is not static.

Another possibility is that the credentials are incorrect, we don't allow users to update existing agent's username/password because of security protocols. To test this scenario, you would need to check your Registry or create a new agent to verify that is the issue.

Jan Renec

  • Participant
  • Calender Icon June 28,2021 at 7:40 AM

I use version 1.5.1

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