Support > Forums > OpenBots Server > Log out after accessing CloudServer
November 01,2023 at 9:04 PM
Hi.
Every time I try to access the cloud server dashboard (either directly or trough the main Openbots dashboard), I immediately get kicked and the system close my session. But only happens with one user (the one assigned to the client), if I try with my personal user, I can get in without any problem.
The user is assigned to the correct company and has everything in order, as far as I know.
Screenshot of the message: https://imgur.com/a/WdlRwFv
Any clue about this?
This forum has 65 topics, 191 replies, and was last updated 2 months ago by Ghouse Shaik
November 02,2023 at 2:04 PM Hi ccabezas,
Thank you for reaching out regarding the access issue on the cloud server dashboard. We appreciate your report, and we will certainly investigate this matter for you. In order to do so effectively, we will require some additional information.
Could you please provide us with the email ID associated with the user account experiencing this problem? Additionally, it would be helpful if you could share the exact organization name as it appears on the portal.
Once we have this information, we will dig deeper into the issue and work on resolving it as quickly as possible. Thank you for your cooperation, and we'll be in touch as soon as we have more insights into the situation.
Thanks!
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